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1. 1 In the Locket app, click Locks in the sidebar, then Create lock.
2. 2 Give your lock a name (e.g. "Wholesale products").
3. 3 Add one or more passwords. On the Free plan you can add one password; Pro plan supports multiple named passwords.
4. 4 Add targets — choose the products, collections, vendors, or tags you want this lock to protect.
5. 5 Click Create lock. The lock is immediately active on your storefront.

The most common reason is that the Locket app embed block hasn't been enabled in your theme. Here's how to fix it:

1. 1 In your Shopify admin, go to Online Store → Themes.
2. 2 Click Customise on your active theme.
3. 3 In the theme editor, click the App embeds icon (puzzle piece) in the left sidebar.
4. 4 Find Locket Lock and toggle it on.
5. 5 Click Save in the top-right corner.

If the prompt still doesn't appear, make sure your lock has at least one target and one password, and that the lock is enabled.

The Free plan lets you create 1 lock with 1 password targeting individual products. It's a great way to test Locket with no commitment.

To unlock collections, vendors, tags, multiple passwords, customer tag auto-unlock, intro text, and lock expiry — upgrade to Starter or Pro on the Settings page inside the app.

Customer exemptions let specific logged-in customers bypass any lock without entering a password. Available on the Starter and Pro plans.

1. 1 Go to Exemptions in the Locket sidebar.
2. 2 Use the customer search to find and add the customer.
3. 3 Next time that customer visits a locked product while logged in, they'll see it immediately — no password required.

Available on the Pro plan. When you add Shopify customer tags to a lock, any logged-in customer who has one of those tags will automatically bypass that lock without entering a password.

This is useful for wholesale customers, VIP members, or any segment you manage via Shopify customer tags. Tags you enter must exactly match the tags on the customer's Shopify profile (case-insensitive).

Magic unlock links let you give a customer instant access to a locked product without sharing your password. Available on the Pro plan.

When a customer clicks a magic link, Locket silently verifies the link server-side, sets the unlock session in their browser, and redirects them straight to the product — no password prompt appears.

How to generate a magic link:

1. 1 Open a lock in the Locket admin and scroll to the Magic unlock links section.
2. 2 Click + Generate new magic link.
3. 3 Give it a label so you know what it's for (e.g. "May email campaign"), and optionally set a redirect destination (e.g. /products/my-product).
4. 4 Click Generate link and copy the URL to share.

Managing magic links:

• Each link shows a use count so you can see how many people have clicked it.
• You can Disable a link to stop it working without deleting it, or Delete it permanently.
• Disabled or deleted links immediately stop granting access — customers who already unlocked via the link keep their session cookie until it naturally expires (24 hours).

Good uses for magic links: email marketing campaigns, QR codes at events, influencer access, press previews, or sharing with individual clients.

Yes — lock expiry is available on the Pro plan. When you set an expiry date on a lock, it will automatically stop gating products after that date and time (in UTC). This is useful for pre-sale or time-limited exclusive access.

When a customer successfully enters a password, Locket sets a secure, signed cookie in their browser. By default this cookie lasts for the browser session — it is cleared when the browser is closed.

Customers who return to a locked product in a new browser session will be prompted to enter the password again.

Yes. Locket stores all passwords using argon2id hashing — a modern, memory-hard hashing algorithm. Your actual passwords are never stored in plaintext. Even if someone gained access to the database, they would not be able to recover your passwords.

Unlock attempts on the storefront are also rate-limited per IP address to prevent brute-force attacks.

Locket uses Shopify's built-in billing system. Your subscription charge appears on your regular Shopify invoice — there's no separate payment method required. You can upgrade, downgrade, or cancel at any time from the Settings page inside the app.

Your lock configuration is preserved. However, features not included in your new plan will be disabled:

• If you downgrade from Pro to Starter, expiry dates, customer tag auto-unlock, and magic unlock links will be inactive (the data is kept but ignored until you upgrade again).
• If you downgrade to Free, only your first lock will remain active; others will be preserved but won't gate products until you upgrade again.

If you uninstall the app entirely, your data is permanently deleted within 30 days.