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1. 1 In the Influxr app, click Influencers in the sidebar, then Add influencer.
2. 2 Enter the creator's name, email address, and social media handles (Instagram, TikTok, YouTube, or X).
3. 3 Select their follower tier (Nano, Micro, Mid, Macro, or Mega) and niche category.
4. 4 Click Save. The creator is added as a Prospect and will automatically move to Contacted when you send them a review request.

Plan limits: Free allows up to 5 influencers, Starter allows 25, and Pro is unlimited.

1. 1 Go to Outreach in the sidebar and click Send review request.
2. 2 Click the product picker to choose the product you want reviewed.
3. 3 Search for and select one or more creators from your list.
4. 4 Optionally add a personal message. You can use template variables like {{name}} and {{product}} to personalise it.
5. 5 Click Send request. Each creator receives an email with a unique link to submit their review.

Plan limits: Free allows 10 requests per month. Starter and Pro have unlimited requests.

There are a few things to check:

1. 1 Make sure you've added the Influencer Reviews block to your product page template in the Theme Editor.
2. 2 Ensure the review has been approved in the Reviews section of the app. Only approved reviews appear on the storefront.
3. 3 Reviews are cached for up to 5 minutes. If you just approved a review, wait a moment and refresh.
4. 4 Try a hard refresh: Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows) to clear the browser cache.

Influxr tracks each creator's journey through these statuses:

• Prospect — added but not yet contacted
• Contacted — a review request has been sent
• Active — has at least one approved review
• Inactive — no longer collaborating
• Archived — hidden from the active list, but published reviews remain on your storefront

Statuses update automatically when you send requests and approve reviews. You can also set them manually from the creator's detail page.

Influxr classifies influencers by audience size:

• Nano Creator — 1K – 10K followers
• Micro Influencer — 10K – 100K
• Mid-Tier — 100K – 500K
• Macro Influencer — 500K – 1M
• Top Creator (Mega) — 1M+

Tiers are used for filtering and can optionally be displayed on storefront review cards.

Archiving hides an influencer from your active list without deleting their reviews:

1. 1 Open the influencer's detail page.
2. 2 Scroll to the bottom and click Archive influencer.

To restore, open their profile and click Restore influencer.

Permanently deleting removes the influencer and all associated reviews. Archive them first, then click Delete permanently. This cannot be undone.

1. 1 Go to Reviews and click Add review.
2. 2 Select the product and the influencer from the dropdowns.
3. 3 Set the star rating (1–5), add a title (optional), and enter the review body.
4. 4 Upload photos if available (JPEG, PNG, or WebP, up to 5 MB each).
5. 5 Optionally link a social post by selecting the platform and pasting the URL.
6. 6 Choose to Approve (publish immediately) or leave as Pending.
7. 7 Click Save review.

Every review submitted by a creator starts as Pending. In the Reviews section you can:

• Approve — publishes the review to your storefront
• Reject — hides the review (with optional note)
• Pin to top — keeps the review at the top of the display PRO
• Feature — highlights the review with special styling PRO

If you prefer, enable Auto-approve in Settings to skip the moderation step entirely.

Yes. On the Free plan, creators can upload 1 photo per review (JPEG, PNG, WebP up to 5 MB). Starter allows 3 photos, and Pro allows 10 photos.

All media is uploaded to Shopify's CDN via the Files API for fast, reliable delivery on your storefront.

Yes — when adding or editing a review, you can select the platform (Instagram, TikTok, YouTube, or X) and paste the post URL. The storefront review card will display a "View original post" button linking directly to the original content.

Each influencer receives an email with a unique link to a review submission page. The request status updates as they interact:

• Sent — email delivered
• Opened — influencer opened the email
• Submitted — review submitted
• Expired — link expired (~30 days with no submission)

Submitted reviews appear in your Reviews list as Pending (or Approved if auto-approve is on).

If an influencer hasn't responded:

1. 1 Go to Outreach and find the request.
2. 2 Click Resend to send a follow-up email.

On the Starter plan and above, you can also select multiple requests and click Follow up selected for bulk follow-ups.

On the Pro plan, go to Outreach → Email templates to customise three email types:

• Review Request — sent when you request a review
• Follow-up — sent when you resend a request
• Thank You — sent automatically when you approve a review

Use placeholders like {{influencer_name}}, {{product_title}}, {{review_link}}, and {{shop_name}} that are automatically replaced when the email is sent.

Free and Starter plans use the default templates.

Yes — in the Theme Editor, click the Influencer Reviews block to configure:

• Card style — Classic (traditional review card) or Social (Instagram/TikTok-inspired with large hero image)
• Layout — Carousel (horizontal scroll), Grid (multi-column), or List (vertical stack)
• Accent colour — matches your brand (default: indigo #4f46e5)
• Show platform badges — Instagram, TikTok, YouTube, or X icons
• Show follower counts — display the creator's follower tier
• Show creator tier labels — e.g. "Nano Creator", "Micro Influencer"
• Max reviews shown — 1 to 20 (default: 6)

The widget automatically adapts when placed in narrow containers (like a sidebar), switching to a compact 2-column grid layout.

On the Free plan, a small "Powered by Influxr" watermark appears below the reviews. This is removed on the Starter and Pro plans.

Influxr uses Shopify's Theme App Extension system, which requires a standard Shopify theme (Online Store 2.0). Headless storefronts using the Storefront API or Hydrogen are not currently supported.

The Analytics page (Starter plan and above) gives you a dashboard view of your influencer review program:

• Overview stats — total reviews, average rating, influencer count, requests sent
• Conversion metrics — open rate, submission rate, and approval rate (colour-coded)
• Request funnel — visual flow from Sent → Opened → Submitted → Expired
• Rating distribution — bar chart of reviews by star rating
• Top influencers — ranked by review count with average rating
• Month over month — compares this month's activity to last month

Influxr uses Shopify's built-in billing system. Your subscription charge appears on your regular Shopify invoice — there's no separate payment method required. You can upgrade, downgrade, or cancel at any time from the Settings page inside the app.

Yes — both Starter and Pro come with a 14-day free trial. You won't be charged until the trial ends, and you can cancel any time during the trial at no cost.

If you have a promo code, enter it in Settings → Have a promo code? to activate an even longer trial. The Free plan is always available with no time limit.

Downgrading: Your reviews and influencers are preserved. If you exceed the lower plan's limits, you won't be able to add new influencers or approve new reviews until you're within the limits. Existing published reviews remain visible on your storefront.

Uninstalling: All data — influencers, reviews, media, outreach history — is permanently deleted within 48 hours, in compliance with Shopify's data protection requirements. If you reinstall, you'll start fresh.

Some themes place the reviews block in a narrow sidebar column. Influxr automatically adapts to narrow containers by switching to a compact 2-column layout. If it still doesn't look right:

1. 1 Try moving the block to a wider section in the theme editor.
2. 2 Try switching the Card style from Social to Classic — Classic cards take up less vertical space.
3. 3 Try changing the Layout to Carousel — this works well in narrow spaces.

If the issue persists, email support@beauii.com.au with your theme name and a screenshot.

• Check the influencer's email address is correct (go to Influencers and open their profile).
• Ask the influencer to check their spam/junk folder.
• Verify the request was actually sent: go to Outreach and check that the request shows a Sent status.
• If the email bounced, it may be because the email address is invalid or the recipient's mailbox is full.

• Check the request status in Outreach — if it shows Expired, the link is no longer valid. Send a new request.
• Make sure the full URL was copied correctly and isn't truncated.
• Try opening the link in an incognito browser window.

• Check the file format — only JPEG, PNG, and WebP are supported.
• Check the file size — each photo must be under 5 MB.
• Check your plan's photo limit — Free allows 1 photo per review, Starter allows 3, Pro allows 10.
• Try a different browser if the upload hangs.

Try refreshing the Influxr app. If the issue persists, navigate away from the current page and back (e.g. click Home then return to Settings). Plan changes take effect immediately but the UI may need a fresh load.

Yes — when you send a review request via Outreach, the influencer receives a unique link where they can submit their review directly, including a star rating, text, and photos. Their submission appears in your Reviews list as Pending (or Approved if auto-approve is on).

Yes — go to Reviews → Add review and enter the review details yourself. This is useful when you already have the review content from a social media post, email, or DM.

Yes — each review is linked to a specific product. You can have reviews across all your products. On the Reviews and Outreach pages, use the Group by Product option to see reviews organised by product.

Pinning a review (Pro only) pushes it to the first position in the review list on your storefront, regardless of date. Useful for highlighting your best review.

Featuring a review (Pro only) adds a visual highlight — a "Featured" badge and an accent border — making it stand out from other reviews on the storefront.

1. 1 Install Influxr from the Shopify App Store.
2. 2 Once installed, go to Settings in the Influxr app.
3. 3 Scroll to Have a promo code? and enter your code.
4. 4 Click Apply — you'll be taken to the offer page to choose your plan with the extended free trial.

Email us at support@beauii.com.au. We're a small Sydney team and aim to respond within one business day (AEST, Monday–Friday).